[Budapest] Beware of double payment at Novotel Budapest Danube 𖤐 𖤐 𖤐

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Accommodation name: Novotel Budapest Danube
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Number of stays: November 28-30, 2023 (2 nights)
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Location (How to get there):
We took the Minibird from Budapest Airport and went for about 40,000 won for 3 people.
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Price: around 100,000 won per night
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Meals and cooking: Breakfast can be added, but not added.
Cooking utensils x
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Whether there is a bathroom (shower room):
In the room, the toilet/sink/shower are separated by separate doors.
The shower head was quite dirty, so I replaced it with a filter head.
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Computer: None
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Facilities and cleanliness: Clean for an old hotel
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Internal rules:
Check-in at 15:00 – Check-out at 12:00
City tax is 1 euro per person per night.
We had 1 executive river view room and 1 standard room.
Coffee machine and amenities provided in standard rooms
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Staff friendliness:
Surrounding environment: If you get a river view room, you can see the National Assembly building well.
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Pros: Good view for the price
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disadvantage :
⭐️⭐️⭐️Be careful⭐️⭐️⭐️
I made a reservation through Trip.com.
The room fee was paid in full. As it was a non-cancellable condition, I was told that I only had to pay the city tax when checking in, so I paid with 𖤐Travel Wallet𖤐.
However, on the day of check-out, a Travel Wallet payment failure alarm suddenly appeared early in the morning.
So I went down to the concierge to ask what they wanted to approve.
I had to pay something at Agoda, but they said I did it by mistake.
First of all, it doesn’t make sense that the card information is saved.
It makes no sense to try to approve it in the early morning.
I explained it to them and they kept saying it was a mistake.
It wasn’t approved and I said I was sorry, so it’s okay, isn’t it?
He said this
In the early morning hours, a man without employee clothes was looking at the counter wearing a sweatshirt.
Are they calling in a part-timer to steal guests’ personal information or cloning their cards?
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When I questioned it, security showed me my employee card and told me to question it tomorrow morning, which was really absurd.
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How can something like this happen in a large company like Novotel?
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If you are considering Novotel, I do not recommend it.
If you have already paid for accommodation, just pay in euros or forint when paying the city tax.
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Who would like this accommodation?
People who care about the view
How would you rate it?
0.5/5

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