[Budapest] Beware of double payment at Novotel Budapest Danube 𖤐 𖤐 𖤐

Accommodation name: Novotel Budapest Danube

Number of stays: November 28-30, 2023 (2 nights)

Location (How to get there):
We took the Minibird from Budapest Airport and went for about 40,000 won for 3 people.

Price: around 100,000 won per night

Meals and cooking: Breakfast can be added, but not added.
Cooking utensils x

Whether there is a bathroom (shower room):
In the room, the toilet/sink/shower are separated by separate doors.
The shower head was quite dirty, so I replaced it with a filter head.

Computer: None

Facilities and cleanliness: Clean for an old hotel

Internal rules:
Check-in at 15:00 – Check-out at 12:00
City tax is 1 euro per person per night.
We had 1 executive river view room and 1 standard room.
Coffee machine and amenities provided in standard rooms

Staff friendliness:
Surrounding environment: If you get a river view room, you can see the National Assembly building well.

Pros: Good view for the price

disadvantage :
⭐️⭐️⭐️Be careful⭐️⭐️⭐️
I made a reservation through Trip.com.
The room fee was paid in full. As it was a non-cancellable condition, I was told that I only had to pay the city tax when checking in, so I paid with 𖤐Travel Wallet𖤐.
However, on the day of check-out, a Travel Wallet payment failure alarm suddenly appeared early in the morning.
So I went down to the concierge to ask what they wanted to approve.
I had to pay something at Agoda, but they said I did it by mistake.
First of all, it doesn’t make sense that the card information is saved.
It makes no sense to try to approve it in the early morning.
I explained it to them and they kept saying it was a mistake.
It wasn’t approved and I said I was sorry, so it’s okay, isn’t it?
He said this
In the early morning hours, a man without employee clothes was looking at the counter wearing a sweatshirt.
Are they calling in a part-timer to steal guests’ personal information or cloning their cards?

When I questioned it, security showed me my employee card and told me to question it tomorrow morning, which was really absurd.

How can something like this happen in a large company like Novotel?

If you are considering Novotel, I do not recommend it.
If you have already paid for accommodation, just pay in euros or forint when paying the city tax.

Who would like this accommodation?
People who care about the view
How would you rate it?

Click the button below to discover limited-time offers and exclusive discounts!

Book at the Lowest Price